Email that supports patients, doctors, and platform operations
WIO Doctor brings together doctor discovery, appointments, messages, health profiles, and doctor registration. Operational email gives each support and administration role clear ownership.
Operating priorities
Recognizable communication for each operational role
01
Support identity
Use domain addresses for patient support, doctor onboarding, account questions, and internal operations.
02
Account security
Manage mailbox credentials and revocable application passwords without exposing primary credentials.
03
Delivery diagnostics
Review DNS status, authentication alignment, and SMTP responses when operational messages need investigation.
Backeer operating model
Controls relevant to marketplace operations
01
Domain administration
Manage the platform’s supported domains, mailboxes, aliases, and quotas centrally.
02
Sender authentication
Prepare SPF, DKIM, and DMARC records for professional domain identity.
03
Mailbox protection
Use antispam scoring, greylisting, quarantine, and sender controls for incoming operational email.
04
Transactional separation
Use a dedicated transactional provider for automated appointment, password, and platform notifications rather than hosted user mailboxes.
